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Organisation: buero bauer Gesellschaft für Orientierung und Identität mbH
Name: Erwin K. Bauer
E-Mail: office@buerobauer.com
Category: Healthcare

Name of Project: Talkin in Symbols

Description of Project: Description of Project: Children have a very different way of understanding, perceiving and communicating than adults. That makes communication in pediatric oncology especially sensitive. Articulating yourself in this stressful environment is a challenge for children. The psychosocial team of the Department of Pediatrics and Adolescent Medicine at Vienna General Hospital started to work on a solution that lead to a collaboration with the Austrian Children’s Cancer Aid and eventually, the designers of buero bauer. As children were the target group, a user centered design process included workshops with kids to understand what they need. The content was collected, structured into categories and reduced to the most important dialogue situations in a clinic which were then illustrated. Several prototype testing rounds with children in clinics finally lead to the result: Talking in Symbols is an intuitively comprehensible, image-based card set for language-independent communication between young patients, the treatment team and family members. Each affected child can choose their own Talking in Symbols picture card set, which fits exactly in a child’s hand, and personalize it with their name. The playful combination of illustrations creates positive dialogues. At the moment, 1.000 printed sets in Austrian, German and Swiss clinics help strengthen the positive self-concept and the competence of the young patients through clear, transparent communication and a better understanding of the entire therapy.

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