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Organisation: Kumano Foreign Tourist Transport Promotion Council
Name: Ryuji Furukawa
E-Mail: furukawa_r0010@pref.wakayama.lg.jp
Category: Universal design

Name of Project: Kumano Kodo Bus Communication Support Board

Description of Project: Many the inbound visitors to the Kumano Kodo use buses. However, the drivers can only speak Japanese and could only communicate using a limited vocabulary and gestures. This led to increased stress on the part of the drivers and a situation where the passengers were unable to effectively communicate their questions. For this reason, we distributed the tool throughout the bus so that the passenger would be able to think about their question before interacting with the driver. After implementing this tool, the drivers were able to comprehend the questions posed to them and answer them appropriately. Because of this, we were able to make their journey less stressful and more comfortable.

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